Account & data
Delete your BeityCare account
This page applies to the BeityCare iPhone and Android applications. Clients and suppliers can request permanent deletion of their account and associated personal data.
Fastest option: use the app
Sign in and open Account → Delete account. Review the warning, add an optional reason, and confirm. Your access is deactivated immediately and the permanent-deletion process begins.
If you cannot access the app
Email the privacy team from an address you can access. Include your registered telephone number with country code, whether the account is a client or supplier account, and your full name. Do not send a copy of your ID, payment card details, passwords, or verification codes in the first email.
Email a deletion requestBeityCare may ask for a limited additional step to verify that the request belongs to the account holder. You do not need to reinstall the app or create a new account.
What will be deleted and retained
Account access is deactivated after a confirmed request. Account and profile information that is not legally required is normally deleted or irreversibly anonymized within 30 days. Notification tokens are disabled and removed. Associated chat messages and photographs are deleted or de-identified within 30 days unless a specific item is needed for an unresolved complaint, safety matter, fraud investigation, or legal claim.
BeityCare may retain limited invoices, payment, refund, commission, tax, security, dispute, and deletion-audit records for the periods described in the Privacy Policy when required for legal, accounting, security, or fraud-prevention purposes. Retained information is restricted and is not used to keep the account active.
حذف حساب BeityCare
يمكن للعميل أو المورّد بدء الحذف الدائم من تطبيق iPhone أو Android عبر الحساب ← حذف الحساب. بعد التأكيد، يُعطّل الوصول فوراً وتبدأ عملية الحذف الدائم، التي تكتمل عادةً خلال 30 يوماً.
إذا تعذّر الدخول إلى التطبيق، أرسل طلباً إلى privacy@beitycare.com يتضمن رقم الهاتف المسجّل مع رمز الدولة، ونوع الحساب (عميل أو مورّد)، والاسم الكامل. لا ترسل كلمة المرور أو رمز التحقق أو بيانات البطاقة أو صورة الهوية في الرسالة الأولى.
قد نحتفظ بسجلات محدودة عندما يوجب القانون أو المحاسبة أو الأمن ذلك، وفق المدد الموضّحة في سياسة الخصوصية.